Dear customers,

Despite appropriate packaging and the effort to always deliver goods in perfect condition, transport damage may unfortunately still occur. Therefore, it is extremely important that you inspect your shipment for damage upon delivery.

Please document any damage found and email appropriate photos showing the damage to KITTEC! If this is ignored, claims against us or the freight forwarder we commissioned are not enforceable.

It is mandatory to check the shipment for visible signs of damage, BEFORE the delivery receipt is signed.

With your signature you confirm completeness and perfect condition of the delivered goods. So it is of utmost importance to check the goods before signing the papers!



 +++ Refuse acceptance of delivery in case of obvious damage! +++

If the external packaging is obviously damaged or if you recognize any other clear signs of damaged goods like noises of loose or broken parts,

==> refuse acceptance of the delivery!

The shipment is then returned to us and registered as a claim. In case of any transport damage, please contact your dealer or us immediately.


+++ Check the packaging carefully! +++

In case of minimal damage to the packaging (presumably without any damage to the goods),

==> note the following on the consignment note: “Packaging damaged”

If a hidden damage only is discovered after the signature and during further unpacking,

==> document the unpacking and all damages with the help of photos and email those pictures to KITTEC. In this case leave the kiln on the pallet! Only take the kiln from the pallet or repack and prepare the kiln for pick-up after getting approval by KITTEC.


In the event of transport damage, we have a great interest on both sides in quickly resolving the matter and that costs and compensation are claimed from the liable party. If above steps are observed, we will be able to solve the matter without complications.


Thank you very much for your understanding and your cooperation!