Service & Customer Support

Welcome to our service section. For your orders and requests, we are available via phone from 9:00 a.m. to 16:30 p.m. on weekdays. For personal consultation we will be happy to refer you to a KITTEC dealer in your local area. Please use our online contact form for your enquiry.

We want to provide you with the best possible service. So here you will also find helpful information about our applications, answers to frequently asked questions, the possibility to download brochures and other useful documents.

If you have any questions or a special request, please contact our dedicated customer support team. We will be glad to help you!


KITTEC kilns offer solutions for a wide range of applications in various fields. From ceramics production to metal processing, our KITTEC kilns enable reliable and precise firing processes.



Our FAQ section contains answers to the most frequently asked questions about KITTEC products. Here you will find precise information on various topics: You quickly gain access to information on your most important questions.


In our download area, you will find PDF files with useful information about our KITTEC kilns and equipment. Discover here the KITTEC product range catalogue, flyers and other material that helps to effectively use our products.


We deeply value your trust in our products and want to ensure that you benefit from quick processing even in the event of problems or defects. Please complete our easy-to-use online warranty registration form.

KITTEC News & Tipps

KITTEC News & Tips provides you with current information, useful advice, and creative suggestions. The section is aimed at everyone who is enthusiastic about all kiln-related topics, regardless of whether you are a beginner or an expert.

Data Tables

Our detailed data tables for various kiln models contain comprehensive information on our premium and versatile kilns of the KITTEC product lines STUDIO-LINE, CLASSIC-LINE, PROFESSIONAL-LINE as well as INDUSTRIAL-LINE.

Acceptance of delivery

We want to make sure that your order arrives safely and in perfect condition. Therefore, it is important that you thoroughly check your shipment upon delivery. In the event of a claim please document any damage immediately.

Dealers section

As a KITTEC dealer, you have access to our special resellers’ section. In this protected website area you will find additional information about our products. You have the possibility to download important documents as well as current marketing material.